The Ohio State University at Marion

Marion student housing recognized for customer service

Dated: Monday, January 16, 2017

Landmark Properties recently recognized The Annex of Marion, a privately developed student housing facility located on University Drive in Marion, with their Reach for the Stars Award for outstanding customer service.

Annex of Marion Property Manager, Pamela Miller-Sheets accepted the award at the Athens, Georgia-based management company’s December convention. The Annex of Marion was 1 of 51 student housing projects located in 21 states, vying for the award.

Scoring over 90% in customer service satisfaction by its residents—the highest rating among all of the projects managed by Landmark Properties, Miller-Sheets said she was “shocked” when the Annex of Marion was announced as the winner.

Miller-Sheets is a 2012 graduate of The Ohio State University at Marion. She attributes her property’s success to the sense of teamwork she’s built with community ambassadors Hanna Fuller and Michaela Pfarr, both Ohio State Marion students and Jennifer Sabo, a Marion Technical College student. In addition, David Sheets, her husband and a 1998 Ohio State graduate, is head of maintenance at the property.

Landmark Midwest Regional Manager Sara Buckland said, “it is the dedication of the Annex of Marion team that won the award.”

Miller-Sheets explained that she is often on the property well into the evening, handling issues for the student residents.

“I love the job,” said Miller-Sheets. “It’s been a great fit for me. I love working with the students and making them feel at home—because it is their home.”

The Annex of Marion opened its first phase in August of 2015. August 2016 marked Phase 2 completion of the student housing project. At present, about 140 students live at the property, located at 258 University Drive, just north of the Marion campus. The Annex of Marion is a 60 unit, 192-bed facility that serves the students of Ohio State Marion and Marion Technical College. The Annex of Marion, a division of Annex Student Living based in Indianapolis, has been under management by Landmark Properties for less than a year.